Concierge Services

The Mortgage Partner is unlike most lenders in the industry as we first provide a Full Time Loan Concierge assigned to assist our clients and partners through the process of purchasing or refinancing, this is in addition to traditional processing and loan originator assignments. While many lenders have the 'bare bones' to services and quotes, The Mortgage Partner includes the below list of services before, during and for years after your inital mortgage.  These services have saved our clients thousands over the time they own the property.  We are not a "one time lender and leave" we service you ongoing through our team of experts with over 100 combined years of mortgage releated services.

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Tuesday Updates- Each week our Loan Concierge provides a weekly status update to our clients and all involved in the transaction keeping everyone on the same page each week  until closing. Additional updates are provided at other times during the process, however, we like to make sure all the bases are covered on a regular weekly expectation.

On Time Closing Guarantee- It is that simple!  If you provide documents as requested within 48 hours throughout the process, and we agree to your date at time of application, we will close on time or you pay no lender fees! (some restrictions may apply)

Pre-Closing Package- One of the lending industries most common complaints is that clients are not prepared for closing.  Knowing this, we have all of our clients documents they will see at closing emailed to them 72 hours in advance of the closing date to ensure for a smooth close.  

Annual Review- As a part of on-going service we check in with our clients each year to review details to make sure goals are met.  We review mortgage balances, amortization schedules, prepayment affects, bi-weekly payments to meet payoff goals, PMI (private mortgage insurance) removal, equity line needs, tax filing advantages and more regardless of your current mortgage servicer.  We allow each client to refer two family members to receive this yearly service at no cost.

Moving Administration- As part of our extended service for clients purchasing we also include administrative assistance for our clients by setting up lawn care, utilities, water, disposal service, audio/ video needs and more.  For clients relocating to the Charlotte area from another city be sure to ask about our special savings for car rental, dinner and hotel needs.

Trailing- Spouse Employment Assistance- Due to many of our Passport to Charlotte Business Partner relationships and our on-going effort to maximize our Human Resource relationships with employers of existing clients, we have many ways to promote your resume to our partners. Please let us know if we can be of assistance in this area. 

Enhanced Interest Rate Tracking- With over 20 years of experience and 10,000 closings we have invested in extensive interest rate movements and mortgage backed securities.  Clients and Partners can receive market updates and alerts by following us on Twitter @themtgplanner.

Travel Planning- also provide executive planning for your next luxury vacation with special discounts for all our clients and partners.  As many relocate to the Charlotte area we felt it was important to cater to those needs and more.   We have invested efforts to assist you with car rentals, hotel accommodations, flights, cruises and vacations!  We have exclusive offers and savings for our clients as we are authorized travel agents.  

Courtesy Lawn Care- We know moving in can be a lot of work!  That is why we provide your first lawn cut as a courtesy.  It is our way of saying welcome home. We provide this service up to 14 days after closing. 

Seller's Preferred Lender- For our Realtors and clients who need to sell a home and use us for the purchase financing, we have a wonderfully designed finance option flyer for the home or to hand out to potential buyers.  We offer on average $1,000 off closing cost for the buyer of our clients home as incentive and as your preferred lender.  Realtors can sign up your home by clicking this link

Passport to the Carolina's- You will also have access to many discounts to local businesses and  discounted tickets to area attractions.  Follow us on Facebook for more details.

Homebuyer Privilege Package- After closing receive 'exclusive access' to our online portal of over 200,000 businesses including major retails like Target, ADT Security, Office Depot, Six Flags and more!  Your registration allows you to access to Homebuyer Privileges for 12 months – a year's worth of savings!  Total program savings of up to $7500!